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Achieving More with Less: Lean Management in the IS Office

What can international educators learn from health care, manufacturing, and other sectors? Surprisingly, a lot! In this groundbreaking publication, David L. Di Maria shows how tried-and-true lean management strategies and tools adapted from various industries can improve processes in international offices. Core concepts—such as diagnosing and eliminating waste, applying systems thinking to organizational dynamics, and streamlining administrative processes—are made accessible to both new and experienced international office managers and other staff members through practical example scenarios regularly encountered in international student services, recruitment, and enrollment management. At a time when most international offices must show greater returns on investment with fewer resources to allocate, this publication provides the tools and knowledge you need to make the most of the assets at your disposal.

Reviews
“You won’t need an MBA to use the systems-based logic and tools Di Maria provides to deliver strategic victories and help your office achieve more with less! He has created a powerful toolkit and offers compelling examples on why these strategies are so valuable.”—Tina Rousselot de Saint Céran, MBA, director of international student and scholar services, Georgia Institute of Technology

“Di Maria’s emphasis on continuous improvement, alternative ways of thinking, and change agency leads to important observations about empowering leadership and will inspire international educators to reflect on their practices.”—Roger N. Brindley, EdD, vice provost for global programs, the Pennsylvania State University

About the Author
David L. Di Maria, EdD, is senior international officer and associate vice provost for international education at the University of Maryland, Baltimore County. He also serves as the 2021 chair of NAFSA’s International Education Leadership Knowledge Community and is a member of the Association of Public and Land-grant Universities’s Commission on International Initiatives Executive Committee. He previously served as chair of NAFSA’s International Enrollment Management Knowledge Community and president of the American International Recruitment Council. Di Maria earned his doctorate from the University of Minnesota, where he focused his research on campus services for international students.

David L. Di Maria, EdD
May 28, 2021
978-1-942719-43-4
Print
111
$33.75
$45.00


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